🪵 Our Fulfillment Approach

Nalqorin™ offers nature-inspired home fragrance products designed for everyday living spaces.

Depending on product availability and your delivery destination, orders may be fulfilled from our own facilities or from selected manufacturing and fulfillment partners.

This fulfillment model allows us to maintain access to different product styles and inventory while serving customers across multiple regions.

Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination.

The shipping origin of an order does not change the customer support available to you if a delivery problem occurs.

⏱️ 1. Order Processing Time

Every order goes through preparation, order verification, and packaging before dispatch.

Standard Processing Time

2–4 business days

Processing time begins after your payment has been successfully confirmed.

Business days generally exclude weekends and applicable public holidays.

Peak Periods

During holidays, promotional periods, or other unusually high-volume periods, order processing may require up to:

5 business days

Please note that processing time is separate from estimated shipping transit time.

🏷️ 2. Shipping Fee

Nalqorin™ offers a simple flat-rate shipping structure.

Standard Shipping

$5.99 per order

The shipping fee applies regardless of the destination unless a different shipping promotion or shipping option is clearly displayed at checkout.

Any available shipping charges will be shown before you complete your purchase.

✈️ 3. Estimated Delivery Times

Estimated delivery times begin after the order has been dispatched.

These timeframes are estimates rather than guaranteed delivery dates.

Actual delivery may occasionally be affected by:

• Carrier network delays
• Customs processing
• Severe weather
• Public holidays
• Local delivery conditions
• Incorrect or incomplete delivery information
• Unusually high shipping volumes

If your shipment appears significantly delayed, please contact our customer support team so we can review the available tracking information and assist you.

🔍 4. Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing available tracking information.

Please Allow Time for Tracking Updates

After a shipping label is created, tracking information may require approximately:

1–3 business days

to begin displaying movement or carrier scans.

A temporary lack of tracking updates does not necessarily mean that the parcel has stopped moving.

If tracking has not updated for an extended period, contact:

service@nalqorin.com

Please include your order number and tracking number, if available.

🏭 5. Fulfillment & Shipping Origin

Nalqorin™ serves customers through a flexible fulfillment network.

Depending on inventory and destination:

📦 Your order may ship from a facility operated by us
📦 Your order may ship from a manufacturing partner
📦 Your order may ship from a third-party fulfillment facility

For this reason, individual products within the same order may occasionally have different fulfillment arrangements.

We do not represent an order as shipping from a local warehouse unless that is the actual fulfillment location for that order.

🌐 6. Customs, Duties & Import Taxes

For international destinations, your order may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless these charges are specifically collected at checkout, they are generally assessed by the local customs or tax authority and may be the responsibility of the recipient.

Nalqorin™ does not control customs assessment rules or the amount that may be charged by local authorities.

Customs processing can occasionally extend delivery time.

If your shipment experiences an unusually long customs delay, please contact us and we will assist with available order and tracking information where possible.

📝 7. Address Changes & Order Cancellations

We begin processing orders soon after they are placed.

If you need to:

• Change your shipping address
• Correct order information
• Request cancellation

please contact us within:

12 hours after placing your order

Email:

service@nalqorin.com

Please include your order number and the requested change.

Once an order has entered fulfillment or has already been dispatched, we may no longer be able to modify or cancel it.

Submitting a request within 12 hours does not guarantee that a change can be completed if fulfillment has already begun, but our support team will review the request as soon as possible.

📍 8. Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate delivery information at checkout.

Please review:

✔ Recipient name
✔ Street address
✔ Apartment or unit number
✔ City
✔ State / province
✔ Postal code
✔ Country
✔ Contact details

If you notice an address error shortly after ordering, contact us as soon as possible at:

service@nalqorin.com

If a shipment is returned because the delivery information provided was incomplete or incorrect, please contact customer support so we can review the available options.

⏳ 9. Delayed Shipments

Occasional carrier delays can happen even after an order has been dispatched.

If your order has exceeded the estimated delivery timeframe or tracking has remained unchanged for an extended period, please contact our team.

Please provide:

✔ Order number
✔ Tracking number, if available
✔ Delivery address
✔ Brief description of the issue

We will review the available shipment information and provide an appropriate next step.

🔎 10. Lost Packages

If tracking suggests that your parcel may have been lost in transit, please contact us at:

service@nalqorin.com

We may work with the carrier or fulfillment partner to review the shipment status.

If the carrier or available shipping information confirms that the package was lost in transit, we will provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.

We do not automatically reject a customer claim solely because tracking displays a particular status.

🏡 11. Packages Marked as Delivered

If tracking shows Delivered but you cannot locate the package, we recommend first checking:

• Around the delivery location
• With household members
• With neighbors, where appropriate
• With building reception or mailroom staff
• Any delivery notes provided by the carrier

If the parcel still cannot be found, please contact:

service@nalqorin.com

Include your order number and tracking information so our team can review the situation with you.

🍃 12. Damaged Items

We carefully prepare orders for shipment, but damage can occasionally occur during transit.

If your order arrives damaged, please contact us as soon as reasonably possible and provide:

✔ Your order number
✔ Photos of the damaged item
✔ Photos of the packaging where relevant
✔ A short description of the issue

For items that arrive damaged, defective, incorrect, or materially different from the product description, Nalqorin™ will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

📦 13. Multiple Packages

In some cases, products from a single order may be fulfilled separately.

If this happens:

• You may receive more than one package
• Packages may arrive on different days
• Separate tracking information may be provided

You will not be charged additional standard shipping simply because an order is divided into multiple fulfillment packages unless otherwise clearly disclosed before purchase.

💬 14. Delivery Questions

For questions relating to:

🚚 Shipping status
📦 Tracking updates
📍 Delivery problems
📝 Address corrections
💥 Damaged shipments
❓ Missing packages

please contact our customer support team.

Email: service@nalqorin.com
Phone: +86 755 8665 5800

If you have already placed an order, please include your order number when contacting us.

🏢 Company & Customer Support Information

Brand:
Nalqorin™

Legal Company Name:
Shenzhen Jiale Cheng Network Technology Co., Ltd.

Unified Social Credit Code:
91440300MAEFXPYJ65

Legal Representative:
Peng Yihang

Business Address:
Room 209, Building 12, Baohengyuan, No. 5245 Longhua Avenue, Qinghua Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong, China

Company Phone:
+86 755 8665 5800

Customer Support Email:
service@nalqorin.com

Business Hours:
9:00 AM – 10:00 PM, China Standard Time (UTC+8)

Nalqorin™ is owned and operated by Shenzhen Jiale Cheng Network Technology Co., Ltd.