🌿 180-Day Return Window

Eligible products may be returned within:

180 calendar days after delivery

To qualify for a preference-based return, the product should generally be:

• Unused
• In the same condition in which it was received
• In its original packaging
• Accompanied by valid proof of purchase

If your product arrived damaged, defective, incorrect, or materially different from its description, please see the Damaged, Defective or Incorrect Items section below.

The 180-day return period is the standard return window used throughout the Nalqorin™ store.

📩 How to Request a Return

Please contact us before sending any product back.

Customer Support Email:
service@nalqorin.com

When requesting a return, please provide:

✔ Your order number
✔ The product you would like to return
✔ The reason for the return
✔ Your name and contact information
✔ Photos or videos where relevant

Our customer support team will review your request and provide the appropriate next steps.

Important

Please do not mail a product back without first contacting us and receiving return instructions. Packages sent to an unauthorized address may cause delays in processing your return.

📍 Return Address

Our business registration address is not necessarily the location used to process product returns.

Therefore:

Please do not send returns to our business registration address unless our customer support team specifically instructs you to do so.

Once your return request is approved, our customer support team will provide:

• The appropriate return warehouse address
• Packaging instructions where applicable
• Any relevant return authorization information
• Additional shipping instructions

This approach follows the store's return-processing procedure and avoids products being sent to an address that is not equipped to receive customer returns.

📦 Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

Preference-Based Returns

For returns based on personal preference, such as:

• You changed your mind
• You selected the wrong fragrance
• The item is no longer wanted

the customer is generally responsible for return shipping costs. Any applicable original shipping fee is generally not refundable unless required by applicable law or the return resulted from an error on our part.

Damaged, Defective, Incorrect or Misdescribed Items

If the product:

• Arrives damaged
• Arrives defective
• Is not the item you ordered
• Is materially different from the product description

please contact us promptly. After reviewing the issue, Nalqorin™ will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

Customers will not be required to bear the full cost of correcting an error caused by us, the product, or fulfillment.

📸 Damaged or Defective Products

Please inspect your order after delivery. If you notice damage, defects, missing items, or an incorrect product, contact service@nalqorin.com.

Please provide where possible:

✔ Order number
✔ Description of the issue
✔ Clear photographs of the product
✔ Photographs of the packaging where relevant
✔ Video evidence where useful

Our team will review the information and provide an appropriate resolution. Depending on the circumstances, this may include replacement, refund, return authorization, or another reasonable solution.

🕯 Return Eligibility for Fragrance Products

For preference-based returns, products should remain unused and in their original condition. Products that show substantial use, consumption, damage caused after delivery, or alteration may not qualify for a standard preference-based return.

However, these restrictions do not prevent customers from contacting us about products that arrived damaged, defective, incorrect, or materially different from their description. Those cases will be reviewed separately.

🚫 Items That May Not Be Eligible for Standard Returns

Certain products may be excluded from preference-based returns where applicable, including:

• Customized or personalized products
• Gift cards
• Final-sale or clearance products where clearly identified before purchase
• Products damaged through misuse after delivery

Any product-specific return restriction will be clearly disclosed where applicable. If you are unsure whether your item qualifies, contact service@nalqorin.com before returning it.

🔄 Exchanges

If you would like a different fragrance or product, the simplest process is usually:

1. Request a return for the original eligible item.
2. Follow the return instructions provided by our team.
3. Place a separate order for the product you prefer.

This allows the replacement order to be processed independently rather than waiting for an exchange shipment. If the original item was incorrect or defective, contact customer support first so we can review the situation before you place another order.

🇪🇺 European Union Cancellation Rights

Where applicable consumer law provides customers in the European Union with a statutory cancellation or cooling-off right, those rights remain available in addition to this policy.

For eligible EU distance purchases, customers may generally have a 14-day statutory cancellation period, subject to applicable legal requirements and product exceptions.

Products returned under such rights should generally be in appropriate return condition, accompanied by proof of purchase, and returned according to the instructions provided by our customer support team.

Nothing in this policy is intended to limit mandatory consumer rights that cannot legally be excluded.

💳 Refund Process & Payment Method

Refund Process

Once an authorized return is received, we will inspect it and notify you of the outcome.

If the refund is approved:

Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

Your bank, card issuer, PayPal, or other payment provider may require additional time before the refunded amount appears in your account.

Original Payment Method

Approved refunds will normally be returned to the original payment method used for the purchase, where supported. For security reasons, we generally cannot redirect an approved refund to an unrelated card, bank account, or third-party payment account.

If the original payment method is no longer available, contact our customer support team so the situation can be reviewed.

⏳ Shipping Charges & Refund Status

Original Shipping Charges

For ordinary preference-based returns, original shipping charges paid at checkout are generally non-refundable unless otherwise required by applicable law.

However, where the return results from a damaged product, defective product, incorrect item, or material difference from the description, we will review the situation and provide an appropriate solution without improperly transferring our error-related costs to the customer.

Where Is My Refund?

If your refund has already been approved but you have not yet received the refund:

1. Check your original payment account.
2. Allow the stated processing period to pass.
3. Check with your bank or payment provider for pending credits.
4. Contact us if the refund still does not appear.

Email: service@nalqorin.com (Please include your order number and return information).

📝 Order Cancellations & Support

Order Cancellations

Order cancellations are handled according to the cancellation rules stated elsewhere on the Nalqorin™ website. To remain consistent with our Shipping Policy, cancellation or order-change requests should be submitted within 12 hours after placing the order by contacting service@nalqorin.com.

If fulfillment has already begun or the order has been dispatched, cancellation may no longer be possible. Where cancellation is no longer available, an eligible customer may instead request a return after delivery under this Return & Refund Policy.

🤝 Need Help With A Return?

For assistance with returns, refunds, incorrect products, damaged items, product defects, or replacement questions, please contact our customer support team:

Email:
service@nalqorin.com

Phone:
+86 755 8665 5800

Customer Support Hours:
9:00 AM – 10:00 PM, China Standard Time (UTC+8)

If you are contacting us about an existing order, please include your order number.

🏢 Company Information

Brand:
Nalqorin™

Legal Company Name:
Shenzhen Jiale Cheng Network Technology Co., Ltd.

Unified Social Credit Code:
91440300MAEFXPYJ65

Legal Representative:
Peng Yihang

Business Address:
Room 209, Building 12, Baohengyuan, No. 5245 Longhua Avenue, Qinghua Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong, China

Company Phone:
+86 755 8665 5800

Customer Support Email:
service@nalqorin.com

Business Hours:
9:00 AM – 10:00 PM, China Standard Time (UTC+8)

Nalqorin™ is owned and operated by Shenzhen Jiale Cheng Network Technology Co., Ltd.