📬 We’re Here When You Need Us

Questions about a fragrance, your order, delivery, returns, or anything else related to your Nalqorin™ purchase?

Our customer support team is available to help you throughout your shopping experience.

Whether you are choosing the right scent for your space, checking an existing order, or contacting us after your purchase, you can reach us using the contact details below.

We aim to review and respond to customer inquiries as promptly as possible during our published business hours.

📧 Email Support

service@nalqorin.com

Email is the recommended way to contact us for:

• Order questions
• Product information
• Shipping and tracking inquiries
• Return and refund requests
• Damaged, defective, or incorrect items
• General customer service questions

If your inquiry relates to an existing purchase, please include your order number so our team can locate your order more efficiently.

For damaged, defective, incorrect, or materially different products, you may also include relevant photos or videos when contacting us.

📞 Phone Support

+86 755 8665 5800

You may contact our team by phone during our published business hours for general customer service assistance.

When contacting us about an existing order, please have your order information available where possible.

🕘 Customer Support Hours

9:00 AM – 10:00 PM
China Standard Time (UTC+8)

This is the standard customer support schedule used throughout the Nalqorin™ website.

Messages received outside these hours will be reviewed during the next available support period.

📦 Order Assistance

Already placed an order?

To help us assist you more efficiently, please include the following information when contacting customer support:

✔ Your order number
✔ The name or email used for the order
✔ The product involved
✔ A brief description of your question or issue
✔ Photos or videos where relevant

Please do not include payment card numbers, passwords, or other sensitive financial information in your message.

🚚 Shipping & Tracking Questions

Once an order has shipped, tracking information will be provided according to our Shipping Policy.

If your tracking information has not updated for an extended period, your shipment appears delayed, or you believe a package may be lost, please contact:

service@nalqorin.com

Include your order number and available tracking information so our team can review the situation and provide an appropriate next step.

↩️ Returns & Refunds

If you would like to request a return or report a damaged, defective, incorrect, or materially different item, please contact customer support before sending the product back.

Email: service@nalqorin.com

Please include your order number, the item concerned, the reason for your request, and supporting photos or videos where appropriate.

Do not send returns directly to our business registration address unless our customer support team specifically instructs you to do so. After an eligible return request is reviewed and approved, the appropriate return instructions and return address will be provided.

🏢 Business Contact Details

Shenzhen Jiale Cheng Network Technology Co., Ltd.

Room 209, Building 12, Baohengyuan,
No. 5245 Longhua Avenue,
Qinghua Community, Longhua Subdistrict,
Longhua District, Shenzhen, Guangdong, China

Phone: +86 755 8665 5800
Email: service@nalqorin.com
Business Hours: 9:00 AM – 10:00 PM, China Standard Time (UTC+8)

✨ Thank You for Choosing Nalqorin™

We want every interaction with Nalqorin™ to feel as clear and considered as the products we create.

From finding a fragrance for your home to receiving assistance after your purchase, our team is here to help with questions along the way.

Nalqorin™ — inspired by nature, created for the spaces you call home.