📋 1. Information We Collect

We collect information that is reasonably necessary to operate our store, process orders, provide customer support, improve our Services, and protect our website.

Information You Provide to Us

You may provide personal information when you:

• Place an order
• Create or use a customer account
• Subscribe to marketing communications
• Contact customer support
• Submit a return or refund request
• Participate in a promotion or other website feature

Depending on how you interact with us, this information may include:

• Full name
• Email address
• Telephone number
• Shipping address
• Billing address
• Order information
• Account information
• Customer service communications
• Payment-related information necessary to complete a transaction

Payment information may be processed directly by our payment providers and may not be fully accessible to Nalqorin™.

Information Collected Automatically

When you visit nalqorin.com, certain technical and usage information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Website interactions
• Referring pages
• Approximate location information
• Cookie and similar technology data

This information helps us operate, secure, and improve the website.

⚙️ 2. How We Use Personal Information

We may use personal information for the following purposes:

📦 Order Processing and Fulfillment

To process purchases, confirm orders, arrange fulfillment and delivery, provide tracking information, and handle returns, refunds, and customer service requests.

💳 Payment and Transaction Support

To facilitate payment processing, verify transactions, and address payment-related issues.

📧 Customer Communication

To respond to questions, provide order updates, send shipping notifications, handle product or after-sales inquiries, and communicate important information relating to your purchase.

✨ Website and Customer Experience

To understand how visitors use our website and improve website functionality, product presentation, navigation, customer experience, and store performance.

🔐 Security and Fraud Prevention

To help detect, prevent, and investigate fraudulent transactions, unauthorized activity, security incidents, and website abuse.

📣 Marketing Communications

Where you have opted in or where otherwise permitted by applicable law, we may use your contact information to send product news, promotional offers, store updates, and other Nalqorin™ marketing communications. You may unsubscribe from promotional emails at any time.

🤝 3–4. Payment Security & Information Sharing

3. Payment Information and Security

We take reasonable steps to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Payment transactions may be processed through authorized third-party payment providers. Nalqorin™ does not ask customers to send complete credit card numbers, security codes, banking passwords, or other sensitive payment credentials by email, telephone, or ordinary contact forms. We do not intentionally store full credit or debit card details on our own servers after a transaction is processed. Access to personal information is limited to personnel and service providers who reasonably require access to perform their functions. No method of online transmission or electronic storage can be guaranteed to be completely secure.

4. When We Share Personal Information

We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our Services. These parties may include:

• Payment processors
• Website hosting providers
• Fulfillment partners
• Shipping carriers
• Order tracking providers
• Customer support providers
• Analytics providers
• Fraud prevention services
• Advertising and marketing partners

These parties may receive information only as reasonably necessary for the relevant service or as otherwise permitted by law. We may also disclose information where required to comply with applicable law, legal process, regulatory obligations, or legitimate requests from public authorities.

🍪 5–6. Advertising, Marketing & Cookies

5. Advertising and Marketing Technologies

We may use third-party advertising, analytics, pixels, cookies, and similar technologies to understand website performance and, where applicable, deliver advertising that may be more relevant to visitors. Depending on the technologies enabled on our website, these providers may include services such as:

Meta

Meta products may be used for advertising measurement, audience analysis, or marketing. Meta's privacy practices are governed by its own privacy policy.

Google

Google services may be used for analytics, advertising measurement, or related website functions. Google processes information according to its own privacy practices.

AppLovin / Axon

Where enabled, AppLovin or related services may be used for advertising or measurement functions. These third-party providers operate under their own privacy policies. You may be able to manage certain advertising preferences through the relevant provider or through your browser and device settings.

6. Cookies and Similar Technologies

Nalqorin™ may use cookies and similar technologies. Cookies are small data files stored on your browser or device that help websites recognize visitors and remember certain information. We may use cookies for purposes including:

• 🔒 Strictly Necessary Cookies: Support essential website functions such as shopping cart functionality, checkout, security, and account access.
• 📊 Analytics and Performance Cookies: Help us understand website traffic, page performance, visitor interactions, and how customers navigate the store.
• 📣 Marketing Cookies: Where enabled, these may be used to measure advertising campaigns, understand marketing performance, and provide more relevant advertising.

You can manage or disable certain cookies through your browser settings. Disabling cookies may affect the availability or performance of some website functions.

📌 7–10. Privacy Rights & Third Parties

7. Third-Party Websites

Our website may contain links to websites, platforms, or services operated by third parties. Third-party websites are governed by their own privacy policies and practices. Nalqorin™ does not control independent third-party websites and is not responsible for their separate privacy or data-processing practices. We recommend reviewing the privacy policy of any external website before providing personal information.

8. California Online Privacy Protection Act

Where applicable, this Privacy Policy is intended to provide transparency regarding the categories of personal information collected and how that information is used. Visitors may access nalqorin.com without creating a customer account. This Privacy Policy is made available through the website and may be updated from time to time. Customers who wish to correct or update personal information associated with their account or order may contact service@nalqorin.com or update available information through their customer account where that functionality is provided.

9. Do Not Track Signals

Some internet browsers provide a Do Not Track (DNT) setting. The way websites and third-party technologies respond to DNT signals may vary because there is not a universally adopted technical standard for interpreting these signals. You may also manage cookies and tracking technologies through available browser, device, or website privacy settings.

10. Children's Privacy

Nalqorin™ is not intended for children under the age of 13, and we do not knowingly seek to collect personal information from children under 13. If you believe that a child under 13 has provided personal information to us, please contact service@nalqorin.com. We will review the request and take appropriate steps regarding the information where required.

🔒 11–14. Data Security, Emails & Retention

11. Data Security Incidents

We maintain reasonable measures intended to protect customer information. If a data security incident affects personal information and notification is required by applicable law, we will provide appropriate notice to affected individuals and/or relevant authorities within the timeframe required by applicable law (via email, website notification, or other legally permitted communication methods).

12. Email Communications

We may use customer email addresses for order confirmations, shipping and tracking updates, customer service, returns and refunds, and important transactional communications. For promotional communications, we aim to clearly identify the sender, avoid misleading subject lines, provide an unsubscribe method, and process valid unsubscribe requests. Transactional messages relating to an active order or customer service request may still be sent where reasonably necessary.

13. Your Choices

Depending on how you interact with Nalqorin™, you may have options to update account information, correct inaccurate contact information, unsubscribe from promotional emails, adjust browser cookie settings, and contact us regarding personal information associated with your account or orders. Requests can be submitted to service@nalqorin.com. We may need to verify your identity before acting on certain privacy-related requests.

14. Data Retention

We may retain personal information for as long as reasonably necessary to complete transactions, maintain business and accounting records, provide customer support, resolve disputes, prevent fraud, enforce agreements, and meet applicable legal or regulatory requirements. When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

📞 15–17. International Processing & Contact

15. International Processing

Because Nalqorin™ serves customers in different locations and may work with international service providers, personal information may be processed or stored in countries other than the country where you live. Where information is transferred or processed internationally, we take reasonable steps to work with service providers that maintain appropriate data-handling practices.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, website functionality, business operations, technology, legal requirements, and privacy practices. The latest version will be published on this page with an updated Last Updated date. Continued use of our Services after an updated Privacy Policy becomes effective is subject to the revised policy, to the extent permitted by applicable law.

17. Contact Us

If you have questions about this Privacy Policy, your personal information, or how Nalqorin™ handles customer data, please contact us:
Customer Support Email: service@nalqorin.com
Company Phone: +86 755 8665 5800
Customer Support Hours: 9:00 AM – 10:00 PM, China Standard Time (UTC+8)

🏢 Company Information

Brand:
Nalqorin™

Website:
nalqorin.com

Legal Company Name:
Shenzhen Jiale Cheng Network Technology Co., Ltd.

Unified Social Credit Code:
91440300MAEFXPYJ65

Legal Representative:
Peng Yihang

Business Address:
Room 209, Building 12, Baohengyuan, No. 5245 Longhua Avenue, Qinghua Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong, China

Company Phone:
+86 755 8665 5800

Customer Support Email:
service@nalqorin.com

Business Hours:
9:00 AM – 10:00 PM, China Standard Time (UTC+8)

Nalqorin™ is owned and operated by Shenzhen Jiale Cheng Network Technology Co., Ltd.