🌿 Frequently Asked Questions
Find helpful information about Nalqorin™ home fragrance products, scent design, orders, payment, processing, shipping, tracking, returns, refunds, cancellations, and customer support.
🪵 Products & Fragrance
01
Who operates Nalqorin™?
Nalqorin™ is owned and operated by Shenzhen Jiale Cheng Network Technology Co., Ltd.
Our website is:
nalqorin.com
02
What does Nalqorin™ sell?
Nalqorin™ specializes in nature-inspired home fragrance products designed to bring atmosphere, warmth, and character into everyday living spaces.
Our collection includes scented candles, reed diffusers, and related home fragrance products inspired by landscapes such as:
- Forest trails
- Rainwashed woodlands
- Coastal air
- Bamboo groves
- Alpine forests
- Open meadows
- Botanical gardens
- Warm desert landscapes
Our fragrance direction emphasizes balanced, fresh, woody, green, floral, citrus, mineral, and softly warm scent profiles rather than unnecessarily heavy sweetness.
03
Will every product look exactly like the photographs?
We make reasonable efforts to present product appearance accurately.
However, slight differences may occur due to:
- Screen settings
- Photography and lighting
- Manufacturing tolerances
- Natural material characteristics
- Surface texture
- Hand-finished details
Products featuring ceramic, glass, wood, stone-inspired textures, or similar decorative materials may show small variations in color, grain, texture, or finish.
04
Are minor variations considered defects?
Not necessarily.
Small differences in:
- Color tone
- Texture
- Surface finish
- Wood grain
- Ceramic appearance
- Decorative details
may be part of the normal character of the materials and production process.
If your product arrives damaged, defective, incorrect, or materially different from its description, please contact us so we can review the issue.
05
What inspires Nalqorin™ fragrances?
Nalqorin™ fragrances are developed around natural environments and recognizable moods.
Rather than focusing only on individual fragrance ingredients, many scent concepts begin with a place or atmosphere, such as:
🌲 A quiet cedar trail
🌧 A forest after rainfall
🌊 A breezy coastline
🌿 A misty bamboo grove
🌾 An open meadow
🌸 A garden in the morning
🏔 A cool mountain forest
🏜 A warm landscape at sunset
The goal is to create home fragrance that feels connected to a place and easy to incorporate into everyday life.
06
Are Nalqorin™ fragrances very sweet or heavy?
Our collection is generally designed around balanced fragrance profiles.
Depending on the product, you may find notes such as:
- Cedarwood
- Fir
- Moss
- Green leaves
- Eucalyptus
- Citrus peel
- Lavender
- Fig leaf
- Soft florals
- Sandalwood
- Amber
- Mineral and aquatic accords
Some products contain warmer or slightly sweeter notes, but the overall Nalqorin™ fragrance direction is intended to remain balanced and comfortable for the home.
💳 Orders & Payment
07
What currency are orders processed in?
All purchases made through nalqorin.com are processed in:
United States Dollars (USD).
If your payment account uses another currency, your bank or payment provider may apply its own conversion rate or fees.
08
What payment methods can I use?
Available payment methods are displayed during checkout and may include:
- Major credit cards
- Major debit cards
- PayPal
- Other payment methods made available through our checkout provider
Available options may vary depending on location and payment-provider availability.
09
Is my payment information secure?
Payments are processed using authorized payment services and secure checkout technology.
Nalqorin™ does not ask customers to send complete credit card numbers, CVV codes, banking passwords, or similar sensitive credentials by email or telephone.
📦 Processing & Shipping
10
How long does order processing take?
Orders are normally prepared within:
2–4 business days after payment confirmation.
This may include order review, preparation, quality checks, and packaging.
During holidays, promotional periods, or unusually high order volume, processing may take up to:
5 business days.
Processing time is separate from delivery transit time.
11
How much does shipping cost?
Our standard shipping fee is:
$5.99 per order
unless a different shipping promotion or rate is clearly displayed during checkout.
12
How long does delivery take?
Estimated transit times after dispatch are:
| Destination | Estimated Delivery Time |
|---|---|
| United States | 10–15 business days |
| Canada | 11–16 business days |
| United Kingdom | 11–16 business days |
| Australia | 11–16 business days |
| Other Supported Destinations | 15–20 business days |
Delivery times are estimates and are not guaranteed arrival dates.
13
Where are Nalqorin™ orders shipped from?
Depending on product availability, inventory location, and destination, orders may be fulfilled from:
- Our own facilities
- Manufacturing partner facilities
- Third-party fulfillment facilities
The shipment origin may therefore differ from our registered business address.
14
Will I receive tracking information?
Yes.
Once your order has been dispatched and tracking becomes available, shipment information will normally be sent to the email address provided during checkout.
Tracking activity may require approximately:
1–3 business days
to appear after a shipping label has been created.
15
What should I do if tracking stops updating?
If your tracking information has not changed for an extended period, contact:
Please include:
- Your order number
- Your tracking number, if available
- A brief description of the issue
We will review the available shipping information and assist with the appropriate next step.
16
What if tracking shows “Delivered” but I cannot find my package?
First, please check:
- Around the delivery location
- Your mailbox
- Household members
- Building reception or mailroom
- Neighbors where appropriate
- Any delivery notes from the carrier
If the parcel still cannot be located, contact us at:
Please include your order number and tracking information.
A Delivered tracking status does not automatically prevent us from reviewing your delivery concern.
📝 Changes & Cancellations
17
Can I cancel or change an order?
Please contact us as soon as possible.
Requests to cancel an order or change shipping information should be submitted within:
12 hours after placing the order.
Email:
Please include your order number and the requested change.
If fulfillment has already begun or the order has been dispatched, we may no longer be able to complete the cancellation or modification.
🔄 Returns & Refunds
18
What is the Nalqorin™ return period?
Eligible products may be returned within:
180 calendar days after delivery
subject to the conditions stated in our Return & Refund Policy.
For preference-based returns, products should generally remain:
- Unused
- In their original condition
- In their original packaging
- Accompanied by proof of purchase
19
How do I request a return?
Contact:
Please provide:
- Your order number
- The product you want to return
- The reason for your return
- Relevant photographs or videos where appropriate
Do not send a product back before receiving return instructions from our customer support team.
20
Where should I send my return?
Please do not automatically send merchandise to our registered business address.
After your eligible return request has been reviewed and approved, our customer support team will provide:
- The appropriate return warehouse address
- Return instructions
- Any applicable authorization information
Our registered company address and return-processing location may be different.
21
Who pays for return shipping?
For preference-based returns, such as a change of mind or selecting the wrong fragrance, customers are generally responsible for return shipping costs.
If a product arrives:
- Damaged
- Defective
- Incorrect
- Materially different from its product description
Nalqorin™ will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.
22
How long does a refund take?
After an approved return has been received and inspected, an eligible refund is issued to the original payment method within:
5–10 business days.
Your bank, card issuer, PayPal, or other payment provider may require additional time before the credit appears in your account.
23
What if my item arrives damaged, defective, or incorrect?
Please contact us promptly at:
Include:
- Your order number
- A description of the problem
- Clear photographs
- Video where appropriate
- Photos of the packaging if relevant
After reviewing the issue, we will provide an appropriate resolution, which may include:
- Replacement
- Refund
- Reshipment
- Return authorization
Confirmed issues caused by product, fulfillment, or order error will be handled without requiring the customer to bear additional correction costs.
🛡️ Privacy & Customer Information
24
How does Nalqorin™ use my personal information?
We may use personal information to:
- Process and fulfill orders
- Arrange delivery
- Provide customer support
- Process eligible returns and refunds
- Protect against fraud
- Maintain website security
- Improve our Services
- Send marketing communications where permitted
More information is available in our Privacy Policy.
25
Can I manage advertising or privacy preferences?
Depending on your location and applicable privacy law, you may have rights relating to:
- Targeted advertising
- Sale or sharing of personal information
- Cookies
- Access to certain personal information
- Correction
- Deletion
Available options are described on our Your Privacy Choices page.
Privacy-related questions may also be sent to:
💬 Still Need Help?
Our customer support team is available for questions about:
- Products
- Fragrance selection
- Orders
- Payment
- Shipping
- Tracking
- Returns
- Refunds
- Delivery issues
- Privacy requests
For an existing order, please include your order number so we can assist you more efficiently.
Contact Customer Support
Email:
service@nalqorin.com
Phone:
+86 755 8665 5800
Customer Support Hours:
9:00 AM – 10:00 PM, China Standard Time (UTC+8)
🏢 Company Details
Business Information
Brand Name:
Nalqorin™
Legal Company Name:
Shenzhen Jiale Cheng Network Technology Co., Ltd.
Legal Representative:
Peng Yihang
Unified Social Credit Code:
91440300MAEFXPYJ65
Website:
nalqorin.com
Business Address:
Room 209, Building 12, Baohengyuan, No. 5245 Longhua Avenue, Qinghua Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong, China
Customer Support Email:
service@nalqorin.com
Customer Support Phone:
+86 755 8665 5800
Customer Service Hours:
9:00 AM – 10:00 PM, China Standard Time (UTC+8)
Nalqorin™ is owned and operated by Shenzhen Jiale Cheng Network Technology Co., Ltd.